Refund policy
Change of Mind Returns
We want you to love your purchase. If you've changed your mind, you may return most items within 30 days of delivery, provided the item is:
- Unused and in its original condition
- In its original packaging with all tags/accessories included
- Accompanied by proof of purchase (order number or receipt)
For change of mind returns, the original delivery fee is non-refundable, and return shipping costs are the customer's responsibility. A 25% restocking fee applies to all change of mind returns. Clearance and Open Box items are final sale and not eligible for change of mind returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately at admin@livingcircle.com.au if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a product has a major failure, you are entitled to choose between a refund, replacement, or repair, and we will cover reasonable return shipping costs in this case. For minor failures, we will remedy the fault within a reasonable time.
How to Start a Return
- Email admin@livingcircle.com.au with your order number and reason for return
- We will confirm eligibility and provide return instructions
- For large or bulky items, please repack in original packaging/pallet where possible — couriers may refuse poorly packed goods
- Once received and inspected, refunds are processed to your original payment method within 10 business days
Non-Returnable Items
- Clearance / Open Box items
- Items marked as final sale
- Custom or made-to-order items (where applicable)
- Deposits for custom orders or stock reservations (non-refundable, disclosed prior to purchase in accordance with the ACL)